Roku Reset, Restart, and Refresh
If your Roku device seems to be having difficulty connecting to the internet when the rest of your devices seem fine, or certain streaming services are behaving abnormally, we encourage you to restart the device. A system restart (on the Roku) is the least invasive reset method. If you have a Roku TV, it is not the same as pressing the power button on the remote or the physical power button on the TV itself. Instead, a system restart is performed by removing the power cord from your Roku device for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below to perform a system restart from the Settings menu (assuming you can control your Roku device with the original remote or the free Roku mobile app for iOS® or Android™ or a Control4 remote).
- Press the home button on the Roku remote or “Guide” button if using a Control4 remote to control your Roku.
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment. If it does not, please reach out to us at (480) 522-4733.
